Terms and Conditions of Service

1. Who provides the service

2. Scope

Puente Bogotá provides: (a) support with preparing and managing documents and procedures, appointment booking and in-person accompaniment; (b) unofficial English–Spanish interpreting and translation; (c) accompaniment in housing searches and property purchases, coordinated with real estate agents and notaries; (d) virtual assistance, customer service, and admin and HR support; and (e) operations consulting for restaurants and small businesses. The scope, price and timing of each service are agreed in a written quote (by email or WhatsApp) or in a service agreement.

3. Not legal advice

Our translations are not official (certified) translations. Where an authority requires an official translation, it must be done by an official translator.

4. Independent third parties

Attorneys, notaries, official translators, real estate agents, banks, clinics, doctors and other providers we coordinate with are independent third parties. Puente Bogotá does not represent them and is not responsible for their acts, fees, opinions or results. Their fees and charges are paid separately and directly to them, unless agreed otherwise in writing.

5. No guarantee of government outcomes

Decisions on visas, permits, IDs, registrations, deeds and any other procedure belong solely to the competent authorities (for example Migración Colombia, the Ministry of Foreign Affairs – Cancillería, the Registraduría, notaries and registry offices). We work diligently on your case but do not guarantee approval, the outcome, or the timelines those authorities set. You are responsible for making sure the documents you provide are accurate and valid.

6. Fees and payment

• Prices on the website are reference examples. The binding price is the one in the quote you accept, which states the currency (COP or USD) and whether taxes are included.
• We may ask for a deposit of up to 50% to start, with the balance due on completion. Monthly plans are paid in advance.
• Payment methods: bank transfer, Nequi, Daviplata or others we agree on. Third-party costs (government fees, notary fees, official translations, transport, attorney fees) are not included unless stated.
• We issue an invoice or the equivalent document required by Colombian tax rules.

7. Cancellations, rescheduling and refunds

• You can reschedule or cancel in-person accompaniment free of charge with at least 24 hours' notice. If you cancel with less notice or don't show up, we may charge up to 50% of the session price.
• If you cancel a service that has already started, we charge for the work actually done and any third-party costs already incurred. We refund the rest of your deposit within 30 calendar days.
• If we cannot provide the service for reasons on our side, we will reschedule at no cost or refund in full whatever you paid for the part not provided.

8. Consumer rights (Law 1480 of 2011)

• Quality and fitness (warranty): if a service is not provided as offered, you can ask for it to be provided again at no cost or, if that is not possible, a refund for the deficient part (Articles 7 and 11).
• Right of withdrawal (retracto, Article 47): for services contracted remotely (by WhatsApp, email or online), you may withdraw within 5 business days of entering the contract. This right does not apply once the service has started with your agreement. Refunds are made within 30 calendar days.
• Payment reversal (Article 51) for electronic payments, where it applies, in the cases and time limits set by law.
• You can send requests, complaints and claims to puentebogota@gmail.com. We answer within 15 business days. You can also go to the SIC.

Nothing in these terms limits any consumer right that the law makes non-waivable.

9. Your obligations

You agree to provide accurate, complete and timely information and documents, pay the agreed price, and tell us about any change that affects the service. We may refuse or suspend a service that involves false information, unlawful activity, or risks to anyone's safety.

10. Liability

We are responsible for providing the services diligently. To the extent the law allows, and without affecting consumer rights, we are not liable for decisions or delays by public bodies or third parties, acts of independent providers, harm caused by false or incomplete information you provide, or force majeure. Except in cases of wilful misconduct or gross negligence, our total liability for a service is limited to the amount paid for that service.

11. Confidentiality and personal data

All information and documents you provide are treated as confidential and shared only with the third parties the service requires, with your authorization. Personal data is handled under the Personal Data Processing Policy.

12. Intellectual property

The website's text, design, brand and content belong to their owner and may not be reproduced without permission. Clients may freely use paid deliverables (for example templates or reports) within their own business.

13. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Colombia. The parties will try to settle any dispute directly first, then through conciliation if needed. If no agreement is reached, the courts of Bogotá D.C. have jurisdiction. This does not affect the actions and venues the law gives consumers before the SIC.

14. Language and changes

The Spanish version of these terms is the legally binding one, and this English version is a courtesy translation. We may update these terms. Changes do not affect services already contracted.

Last updated: November 2026 · Puente Bogotá · Leida Milena Romero González · Cra. 50a #123a-48, Bogotá D.C., Colombia · puentebogota@gmail.com · +57 311 348 5952